Do I need to contact Astro Customer Care if I cannot access the complimentary channels or Astro X3 on Smart TV?

If you are an eligible active customer and are unable to access the channels or Astro X3 on Smart TV during the campaign period, please call Astro Contact Centre or WhatsApp us at 03-9543 3838 for assistance.

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Do I need to register for this offer?

I am already subscribed to Multiroom (Smart TV). Will I receive this offer?

Are new customers eligible for this offer?

Will there be any changes to my pack subscription after the campaign ends?

Are customers under suspension eligible for the offer?

Will I be automatically subscribed to any additional channels after 16 September 2026?

If I subscribe near the end of the campaign period, will I still receive the entitlements?

How many devices can customers watch simultaneously using Astro X3 on Smart TV or Astro GO?

Does the customer need an internet connection?

Do I still need to pay for my existing Multiroom (Smart TV) subscription?

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