Can customers request to have both the Paper Bill and e-Bill at the same time?

Customers are only allowed to choose ONE billing option (either Paper Bill or E-bill or SMS bill). However, customers who opted for Paper Bill will still be able to check their bills through My Astro app and My Astro web.

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Are there any digital bill platforms available for me to check my Astro bills?

Are there any exemptions for the Paper Bill Charge? (i.e. Customer with disabilities, Customers having difficulties accessing electronic statements, senior citizens (age 60 & above) etc.)

Can I change my due date or maintain my old due date?

Can I pay my Astro bill by installment plan?

How can I check my Astro or Fibre/Broadband bill and outstanding balance?

How do I switch my Bill Delivery method?

How do I view my latest tax invoice/bill?

How will cheque payments be processed moving forward?

How will the initiative implemented by the government affect Astro customers?

If a customer has few accounts with Astro, can they choose to receive e-bill or SMS bill for only one account and the others remain in paper bill?

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