Are customers under suspension eligible for the offer?

No. Customers with suspended accounts are not eligible for the campaign offers. Eligibility may be restored once the account returns to active status between 15 August 2026 to 16 September 2026.

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Do I need to register for this offer?

I am already subscribed to Multiroom (Smart TV). Will I receive this offer?

Are new customers eligible for this offer?

Will there be any changes to my pack subscription after the campaign ends?

Will I be automatically subscribed to any additional channels after 16 September 2026?

If I subscribe near the end of the campaign period, will I still receive the entitlements?

Do I need to contact Astro Customer Care if I cannot access the complimentary channels or Astro X3 on Smart TV?

How many devices can customers watch simultaneously using Astro X3 on Smart TV or Astro GO?

Does the customer need an internet connection?

Do I still need to pay for my existing Multiroom (Smart TV) subscription?

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