Apa patut saya buat kalau saya tak boleh aktifkan Plug & Play Box saya?

Anda boleh melaporkan insiden melalui WhatsApp di 03-9543 3838 dengan menaip PNP dan akses panduan pengguna atau meminta bantuan lanjut daripada ejen berdedikasi kami. Sila sediakan nombor pengesanan Airway Bill anda untuk pengesahan. Jika kotak penggantian/kad SIM Astro dianggap perlu, kotak baharu dan kad SIM Astro yang baharu akan dihantar melalui kurier ke alamat perkhidmatan anda.

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[Box Retrieval] What should I do with my old Astro box upon receiving my new Plug & Play Box?

Can I cancel my Plug & Play Box subscription if I have received my Plug & Play Box and Astro SIM card?

Can I request for an installer to install my Plug & Play Box?

Do I get a rebate for the channels I'm unable to watch with the Plug & Play Box?

Do I have to pay an installation fee for the Plug & Play Box?

How do I get the Ultra/Ulti Plug & Play Box?

How do I know if I have successfully subscribed to the Astro subscription pack with Plug & Play Box?

How do I pay for the Plug & Play Box activation fee?

How do I receive the Plug & Play Box and Astro SIM card?

How do I track my delivery status?

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